General Terms and Conditions of SUN & MOON Studio
SUN & MOON Studio offers flexible options for attending classes. Below, our rules and agreements are clearly outlined.
Signing Up for a Class
You can sign up for a class at any time, even at the last moment, as long as there is an available spot.
Cancellations and/or No-Shows and Refunds
To ensure fair scheduling and consistent service, the following cancellation policy applies to all class bookings:
- Cancellations made more than 10 hours before the scheduled class: No charge
- Cancellations made less than 10 hours before the scheduled class: €5 cancellation fee
- No-show (failure to attend without prior notice): €10 fee
This policy is strictly enforced without exception.
By booking a class, you acknowledge and agree to these terms. Late cancellations and no-shows impact scheduling and the overall quality of our services.
Outstanding Payments
All fees must be settled promptly. Any unpaid balance may result in the cancellation of future bookings until the outstanding amount has been paid in full.
Refund Policy
No monetary refunds are provided for purchased products.
Illness/Injury/Pregnancy
If you are unable to attend classes for more than one month due to illness or injury, please contact us to discuss a suitable solution.
If you are pregnant and feel well, you can continue attending classes. If you prefer to pause your subscription, please discuss this with us.
Holidays - SUN & MOON Studio ensures that classes are available even during holiday periods. However, the schedule may change on official public holidays.
Rates
The current rates are listed on our website.
Purchases are personal and non-transferable. Prices are adjusted annually.
Personal Risk
Participation in classes is at your own risk. Inform the instructor of any physical or mental conditions before the class starts.
SUN & MOON Studio is not liable for injuries or damages unless required by law.
Our Responsibility
SUN & MOON Studio reserves the right to deny participation if there are valid reasons.
SUN & MOON Studio Closing Days
SUN & MOON Studio may be closed on official public holidays and during certain vacation periods. Any changes will be communicated in advance. Classes may be canceled due to force majeure, such as instructor illness.
Subscription
1. Duration and Binding Agreement
1.Subscription Agreement
3, 6 and 12-month Subscriptions require full payment for the entire contract durations.
Even if a medical freeze has been applied, the full fees remain due.
The full amount remains payable even if the member temporarily cannot attend classes.
2. Subscription Cancellation
After the initial 3, 6 and/or 12-month period, the contract is automatically extended indefinitely, with a 1-month cancellation notice.
Cancellations must be made in the written form via email, SMS or WhatsApp.
3. Cancellation and Exceptions
Each Subscription has a fixed duration and cannot be terminated early, except in the following cases:
Medical Reasons
A doctor’s certificate is required if an illness or injury prevents participation.
Relocation
Moving more than 35 km away from SUN & MOON Studio requires proof of relocation.
Other Reasons (Not Valid for Cancellation)
Financial issues, schedule changes, loss of interest do not qualify for termination.
Traveling, vacations, or studying abroad are not valid reasons for early cancellation.
4. Freezing or Pausing the Subscription
The subscription can be frozen for up to 3 months for medical reasons, with required documentation.
No refunds are provided during the freeze period. The subscription will be extended accordingly.
Vacations, travel, or studying abroad do not qualify for freezing.
5. Payment Terms
Monthly Payments
Payments are made via iDEAL automatisch incasso upon with clients' consent
Payment Arrears
If payments are overdue, SUN & MOON Studio reserves the right to deny access to classes until the balance is paid.
Any collection costs and/or penalty will be charged to the customer.
Paying Off the Subscription
Members may pay the full remaining balance at once to stop monthly deductions. The subscription will then have a fixed end date.
6. Compensation
No compensation or refunds will be given for missed classes, schedule changes, or instructor replacements.
SUN & MOON Studio will always aim to provide a varied and engaging class schedule.
7. Liability and Risks
Participation in all Yoga, Pilates, Barre and jumping fitness classes is entirely at your own risk.
Members confirm they are physically and mentally fit for participation and accept the risks involved.
SUN & MOON Studio is not responsible for injuries, loss, or damage to personal belongings.
8. Behavior and House Rules
Members must respect the studio’s house rules to ensure a safe and pleasant environment.
Repeated rule violations may result in membership termination without a refund.
Validity
SUN & MOON Studio reserves the right to adjust rates and terms. The most recent version is available on the website. Previous versions become void.
Privacy Policy (GDPR – General Data Protection Regulation)
SUN & MOON Studio processes your personal data carefully in accordance with GDPR regulations.
